Online Shop Policy

The purpose of these policies is to outline the guidelines and procedures for accessing and utilising our paid, internal online shop, operated in partnership with Burg Services.

These policies ensure transparency, efficient order management, and compliance with internal and local purchasing regulations, while ensuring ease of use and consistent user experiences for all employees. Here you will find information about the Motherson Online Shop, our Facility Branding Shop and Motherson logo usage guidelines.

1) Motherson Online Shop Policy

Product Availability:

  • Our Motherson Online Shop offers a variety of products, including Motherson-branded merchandise, Motherson activewear, year-end activity items, office supplies, event supplies, core products, and clothing.
  • The product selection will be refreshed quarterly to align with the changing seasons. Additionally, a quarterly catalogue will be released, featuring all new products and sale items. Please note that the quarterly catalogue will be released one month before the product launch, allowing you to preview upcoming items.
  • You can submit new product ideas through a survey, which can be found in our quarterly catalogue. (mention where).
  • There are currently no limitations on purchasing quantities, however if we do not have enough stock to reach your demand, please contact MARCOM.

Access the Platform:

  • You can access the online shop through the following link https://motherson.burg-services.de/ or via the MothersonOne app section.
  • Access to the online shop is restricted to employees with motherson.com emails.
  • Employees must use their designated login credentials to access the platform.
  • Any unauthorised access or sharing of login credentials is strictly prohibited.

Ordering Process:

  • To place an order on our website, simply add the desired items to your basket by clicking on the trolley icon.
  • Your basket can be accessed in the top left corner of the page. Once you have finished selecting your items, click on the checkout button.
  • During checkout, you will need to enter the following details: your billing address, shipping address, cost centre, purchase order number, and an optional message. Here, you will also have the option to download a quote for any necessary approval processes.
  • Please provide the email address of an approver. If you're unsure who your approver is, please check with your line manager. The approver will need to approve the order via email. Once approved, the order will be placed, and an invoice will be sent to you after you receive your order.

Payment options:

  • In the EU - Please note that the available payment options either are by invoice, PayPal or by credit card.
  • Outside EU - Please note that the only available payment option is by credit card.

Usage Guidelines:

  • Employees are permitted to purchase products and services available on the internal online shop for official company use, internal stock, employee appreciation, employee engagement, events and employer branding promotion.
  • All purchases must comply with company procurement policies and budgetary constraints.
  • Employees are responsible for ensuring the accuracy of orders placed on the platform.
  • Any discrepancies or issues with orders should be reported to marketing-service@motherson.com.

Region Restriction:

  • The Burg Services Online Shop is designated for customers located within COE Region only.
  • Customers from regions outside the COE Region are advised to contact MARCOM for additional solutions.
  • We are actively working on solutions for all regions, as this is one of MARCOM's primary objective

Pricing Policy

  • Prices reflect our exact purchase cost – there is no markup for profit.

Shipping and Delivery

  • Expected delivery timeframes are as followed: Germany: 3 working days / EU: 4 working days / Others within COE-region up to 10 working days (depending on the duration of the customs procedure).
  • All orders are shipped via UPS.
  • Each order placed on the BURG Services Online Shop is subject to a handling fee of 9.99 EUR. We always ship under the „DAP“Incoterm, meaning the seller covers all shipment-related costs up to the destination.
  • Customers are required to provide a valid address during the checkout process.
  • BURG Services reserves the right to verify the address provided and may cancel orders if the address is found to be outside of Europe. - Rephrase.

Returns, Refunds, and Exchanges

  • We only offer replacements for damaged goods. If you receive a damaged item, please contact marketing-service@motherson.com.
  • For products that are not damaged but are simply not to your liking, returns are generally not accepted.
  • Please note that we can only verify tracking information for up to 3 months. UPS will automatically send tracking details to the recipient's email once items are shipped.
  • To ensure timely resolution, we kindly request that you notify us within 30 days if your order has not arrived.

Price and Quality Match

  • At our online shop, we strive to provide our customers with the best value for their purchases.
  • If you can find an identical product available at a lower price on another platform or retailer's website, you are encouraged to notify the MARCOM team via email. Here you should include specific details such as the name of the product, the URL, and any relevant pricing information.
  • Upon receiving a price match request, the MARCOM team will review this to verify the claim.
  • Verification may include comparing the product specifications, pricing, and the credibility of the competing retailer.
  • If the price match request is validated, the MARCOM team work the new supplier to include the product in the online shop.

Terms and Conditions:

  • The competing product must be identical in brand, model, size, colour, and specifications.
  • The lower-priced product must be currently available and in stock at the competing retailer.
  • Price/ Quality matching does not apply to limited-time promotions, clearance sales, or special events.
  • The MARCOM team reserves the right to refuse a price / quality match request if it does not meet the specified criteria.

Code of Conduct for Use

  • Use the online shop responsibly and treat all employees, partners, and interactions within the shop with respect.
  • Items purchased through the online shop are intended for personal or professional use and must not be resold.
  • Ensure that all personal and order details, such as billing and shipping addresses, cost centre, and purchase order numbers, are accurate and up to date.
  • Adhere to all relevant company policies, local purchasing regulations, and approval processes for orders.
  • All items, particularly branded merchandise and standard products should be used in a manner that upholds the company's values and reputation.
  • For paid items, ensure payments are made promptly according to the invoice terms (60 days)
  • Provide constructive feedback or suggest new products through designated channels such as the quarterly catalogue survey.
  • Any misuse of the online shop or violations of the code of conduct may result in restricted access and further disciplinary action, as per company policy.

Cancellations

  • If you need to cancel your order, you can do so by responding to your order confirmation email.

Dispute Resolution

2) Facility Branding Shop Policy

The Facility Branding Shop is designed to provide employees with access to decorative items, such as posters, flags, and more, to support company branding and enhance workspaces. All costs for these items are covered by MARCOM.

Eligibility

  • The Facility Branding Online Shop is restricted to assigned coordinators for each facility of Motherson only. For access or more details, please contact marketing-service@motherson.com.

Registration and Access

  • Visit the shop at https://mothersondeco.burg-services.de or via the MothersonOne app section.
  • To create an account, click the “Register New Account” button in the top left corner of the homepage.
  • Note that registration for the Facility Branding Online Shop is separate from the Branded Items Online Shop.

Order Process

  • Add the desired items to your basket and proceed to checkout.
  • Provide accurate shipping information during the checkout process.

Returns and exchanges

  • Items purchased from the Facility Branding Shop cannot be returned. Once an order is placed, it is not eligible for returns, exchanges, or refunds. Please ensure that you review your selection carefully before completing your purchase.

Fees and Charges

  • All items in this shop are free of charge.
  • There are no handling or shipping fees.

Usage Guidelines

  • Items from the Facility Branding Online Shop are for internal use only and should not be sold or used for personal gain.
  • Follow any usage instructions provided in the product descriptions.

3) Motherson Logo Usage Guidelines

The Motherson logo is a key asset representing our brand identity and reputation. Proper usage ensures consistency, protects brand integrity, and enhances recognition across all branded products. This policy outlines the procedures and guidelines for obtaining approval to use the company logo on any branded products.

To maintain brand consistency and integrity, the following guidelines must be strictly followed whenever the company logo is used:

Compliance with Branding Guidelines

Always refer to the official Motherson Branding Guidelines at for detailed instructions on logo usage. Follow all specifications outlined in the guidelines for branding-related decisions.

Consistency

The logo must be used consistently across all branded materials to reinforce a strong and recognizable brand identity.

Quality Standards

The logo must be reproduced in high resolution to ensure clarity, legibility, and professional presentation.

Placement

The logo must be positioned prominently and tastefully, following MARCOM's specified placement guidelines.

Avoid any placements that may distort, obscure, or trivialize the logo.

Colour Usage

Only approved logo colours, as specified in the branding guidelines, may be used. Any modifications, including monochrome or inverted variations, require prior approval from MARCOM.

Size Requirements

The logo size must be proportionate to the product's design, ensuring visibility without overpowering other design elements.

Key Reminders:

  • Pre-Approval is Mandatory – All requests must be submitted well in advance for review and approval before production. You can submit all request through our Product Request Survey.
  • Unauthorised Use is Prohibited – Any unapproved use or deviation from these guidelines may result in corrective action.
  • Need Assistance? – For any questions about logo placement or branding policies, please contact the MARCOM team.

By adhering to these guidelines, we can maintain a strong, professional, and cohesive brand identity across all materials.